Summary of features - read here

We update system with new features or enhancements typically quarterly depending on size of software release. 

Support is via phone, helpdesk and email.  The help centre also includes user support guides.

Support is local and responsive. See customer feedback here.

No. We will shadow you the first few weeks as you get up to speed. It won't take you long to get familiar with the system. 

We're always here to help you if you do need it.

We can have you up and running within a day.

The key to executing this quickly, is to have all your content ready to load.  Such as company logo, recruitment process steps, forms such as job specific application form, phone screen and reference check forms questions.

Chilli Factor has a library of form templates you can customise to your requirements. We can help you customise these forms or create new ones from scratch - for your first job. Then simply clone and edit new form templates accordingly for future jobs. Super quick and easy.

Nothing. We've made it simple for you to set up system quickly. 

You will be trained how to set up your account and manage applicants. Typically we split training across two 1/2hr to 1hr training sessions. This is often completed during the 14 day free trial especially if testing a live job. 

During the first couple of weeks you may have some questions as you become familiar with the system. Simply contact us via phone, helpdesk or email. We are local and respond quickly. 

Initial training

Training of Account Administrator/Users during account set up and first job. Typically a few hours online training.

The Account Administrator becomes the super user and trains rest of your Users.

Cost - No

Additional training

If you require training of additional users later on, we can arrange individual or group online training.

Cost - Yes

Time - Training sessions 1/2hr to 1hr depending on training needs. Contact us to discuss.

Customised Guides

If you require customised User guides based on your process to help roll out system to the business, we can assist. 

Cost - Yes

Time - Custom User Guides typically take 4 to 8 hrs. Contact us to discuss.

Chilli Factor Recruitment Software is a continuous subscription service and offers 4 types of plans to cater to your level of recruitment activity.

• Basic – 1 x job a month;
• Standard – 5 x jobs a month is ideal for a growing small to medium sized business;
• Pro – 10 x jobs per month is suited to medium sized business.
• Pro Plus - starts at 15 x jobs per month. This plan offers flexibility to order more jobs as you need it. 

You can change your plan at any time.

These are the number of jobs (recruitment campaigns) you can actively work on at one time per month.

An active job is from when you set up job to when finished managing applicants through the recruitment process e.g. from Job Details to Offer stage.

Unlimited.

We encourage you to bring Hiring Managers into the system to collaborate and make good hire decisions together.

Yes - there are 2 types of user permissions: Account Admin (full control) and User (limited).

Account Admin sets up the account, invites users and manages all permissions and settings.

A User is typically Hiring Manager who may just need permission to view a job they are assigned to to view shortlisted applicants. There are advanced permissions to control what User is permitted to do in a job. 

User Partners - You can also invite Users from other organisations to assist you with your recruitment task/s. They can be given full or limited access. 

Contact Support to request 14 day free trial to gain access to Chilli Factor Recruitment Software.

Invite a couple of Users from your organisation to trial software with you. Collaborate on a job together.

If you skipped the demo - we recommend completing an online session with us. We'll take you through how to: set up a job and manage applicants through your job's recruitment process.

Yes - absolutely. It's a great way to try before you buy so you feel happy Chilli Factor software meets your requirements.

Load a live job and publish it to job board such as Seek and/or Trade Me.

*Note we will require your permission to syndicate to your Seek account.

You’ll be notified by email two days before the end of your free trial period; with a reminder how to continue with your membership or end the free trial.

You don’t need to do anything at the end of your free trial. On the 15th-day – you’ll be automatically billed the Basic Plan monthly fee of $69 for 1 active job per month. You can upgrade and downgrade your plan anytime from your Account Settings > Accounts.

Go to your Settings > Account – and click ‘Deactivate Account’.  This will cancel your account and stop scheduled 15th-day payment. Note: If you want to end your trial or become a subscriber before your 14-day free trial is up – you can do so anytime from Settings > Accounts.

Payments are by ‘Bank Transfer.’  We’ll email you an invoice with our bank account details, payable within 14 days.

Contact us to request change. (You can submit a request for assistance from our Help Centre).

Log into your account, and go to SETTINGS > Accounts > Subscription to see your current plan.

Simply contact us (by email or phone) to request change.

Simply contact us (by email or phone) to request change.